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Tuesday, 22 July 2008 19:00

	Who is a consumer?
	What should I expect as proof of purchase when paying for goods and services?
	What steps can I take to ensure that the product or service that I buy is satisfactory?
	If I am unfairly treated in the marketplace, where can I lodge my complaint?
	How long should I keep contract documents, receipts or invoices?
	What can I do to avoid entering into an unfair contract?

	Who is a consumer? Answer: As long as you buy goods and services for personal use and not for resale, you are a consumer. Top>
	What should I expect as proof of purchase when paying for goods and services? Answer:At least one of the following: Contract Receipt Invoice Top>
	What steps can I take to ensure that the product or service that I buy is satisfactory? Answer: Compare prices Compare quality Demand information about the product from the seller Top>
	If I am unfairly treated in the marketplace, where can I lodge my complaint? Answer:Complaints can be lodged at Consumer Protection offices located in 8 locations throughout Botswana. See Consumer Protection information here for more information. Top>
	How long should I keep contract documents, receipts or invoices? Answer:Until the warranty lapses or for a reasonable period, in the case of goods which do not have a warranty period. Top>
	What can I do to avoid entering into an unfair contract? Answer:Before entering into a transaction: Request for a copy of the contract and study it at home Seek advice from the Consumer Protection Office Seek advice from friends and family Top>

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