Consumer Protection


Consumer protection laws are designed to ensure fair competition and the free flow of truthful information in the marketplace. The laws are designed to prevent businesses that engage in fraud or specified unfair practices from gaining an advantage over competitors and may provide additional protection for the weak and those unable to take care of themselves. The Consumer Protection Unit of the Department of Trade and Consumer Affairs is mandated to protect consumers against unfair business practices using the Consumer Protection Act of 1998. The Consumer Protection Unit has offices in Gaborone, Francistown, Selebi-Phikwe, Kanye, Jwaneng, Tsabong, Gantsi, Maun, Hukuntsi and Serowe.


Consumer Rights Consumer Responsibilities
There are certain basic legal rights consumers have when they buy goods or services. read more

If there is something wrong with what you buy, tell the seller as soon as possible. read more...

Types of Consumer Complaints

Lodging Complaints
Most of the times consumers complain about having been sold damaged goods. read more... Do not be put off by traders trying to talk their way out of their responsibilities. read more...

Consumer Contracts

How to Budget
Once you have, in the legal sense, accepted the goods, you lose  your right to a full refund. You can only claim compensation. read more... Budgeting can help you save money, and helps you spend money on things that you need and were budgeted for and not on your wants. read more...

If you have any complaints you may fill the online form or download the complaint form here and take it to the next Consumer Protection offices in your district.